Improve Customer Satisfaction

Improve Customer Satisfaction

Reduce buyers’ remorse, keep purchasers excited about the sale, show homeowners how valued they are and enable them to ‘self-serve’! Classic Folios’ user-friendly homeowner manual and customer care products are personalised to each property and packed with all the information they need, from point of reservation through to completion and beyond.

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Support Sales & Marketing

Support Sales & Marketing

Reflect your brand message, generate repeat purchases and maintain long term brand association. Choosing Classic Folios means your brand identity and reputation take centre stage. We extend the life of your branding investment to create an experience and a point of difference that customers will remember.

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Raise Service Levels

Raise Service Levels

Give home buyers 24-hr access to everything they need, support them through the DLP and maintain smart communication throughout the process. Classic Folios understands how important it is for buyers to feel valued throughout the customer journey especially after exchange and into the early years of home ownership.

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Beat Competition

Beat Competition

Create a unique customer care package, connect and engage with buyers in a new way and get personal! Take advantage of our market-leading expertise to keep up with the competition. Our expert industry copywriters and dedicated operational teams make the objective of keeping ahead of the market easy.

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Ensure Compliance

Ensure Compliance

Meet the compliance requirements of the Consumer Code for Home Builders and keep all documentation up to date with changing legislation. If you build to the Code for Sustainable Homes, a Home User Guide written by Classic Folios guarantees the full three credits towards your desired level of the Code.

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Reduce Costs

Reduce Costs

Minimise cancellation rates, reduce calls to your customer service teams and free up internal resources. Our fanatical team research, write, populate and upload everything for you, site by site and plot by plot, to create user-friendly homeowner packages that buyers will refer to again and again.

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Proud to work with...

Ballymore Barratt Homes Berkeley Group Cala Crest Nicholson Hill Partnerships Hillreed Homes Linden Homes London Square Muse Octagon Pennyfarthing Homes Redrow
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Homeowners manual testimonials...

Muse Developments

All the staff have been very helpful, courteous and professional during the process. I am very impressed by your expertise, the attention to detail that your staff have shown throughout in preparing the manuals and the quality of the manuals themselves. If I had any queries they were answered promptly and I was guided through the whole process well with realistic time frames to work to and deadlines were met. There is a lot of technical info that go into these manuals which I imagine is not always easy to understand but obviously your staff are experienced in the housing market so can make good judgements wherever possible. We hope to build an even better relationship in future as I'm sure we will be using Classic Folios on many more of our schemes.

P. Goldstone Sales and Marketing Coordinator
Linden Homes

I would like to mention Sam.  When I was working at Orestone View due to changes of staff the information for the completion boxes had not been ordered from you for our June units.  Sam pulled out all the stops and got them to us in a matter of a couple of weeks.  I was delighted.  We try hard to give you lots of time but due to staff changes this is not always possible.  It is good to know when we are desperate you are there for us.  Keep up the good work and now I am at White Rock I will try harder to get these to you in plenty of time. 

K. Meanwell Senior Sales Executive, Linden Homes South West.
Consero London

Very helpful team, professional product, helped solve a problem of ours. Special mention to Anna Terrell who was excellent.

J. Langford Architectural Technician
Alfred Homes

Everyone I have had dealings with at CF has always been very efficient, helpful, good at getting the job done on time – and a pleasure to work with.

G. Cherrett Marketing Manager
Cala Group Ltd

I have always received excellent service from my various contacts at Classic Folios

V. Jackson Sales Secretary Central
Redrow Plc

You make every effort to get the files to the Sales Offices in time for completion. Even if we are delayed in applying you make your best efforts. Also you are very good at reminding me of new sites starting up and getting the template set up.

J. Hall Sales Co-ordinator
Linden Homes

The packs give our customers clarity about their journey as it helps to manage their expectations of us and supports them through buying their new home into ownership and beyond.

Hearing back from customers about how much it has helped them is always pleasing... it’s the team that make the product great, they help us maintain excellent customer satisfaction, by delivering service excellence to us.

E. Fjaeram Group Marketing Director
Burton Property

Great product, friendly and knowledgeable staff. 

D. Oakley Land and Sales Manager

The thought of us having to put a new process in place was daunting but it was great because Classic Folios took control of organising everything, with templates and order forms all ready set up and an easy to understand process for our Divisional Co-ordinators to follow.
I like the fact that our Divisional Co-ordinators deal directly with Classic Folios on a day to day basis without the need to involve Group HQ... I wouldn’t hesitate to recommend Classic Folios; they are a great company to work with... They are truly experts in what they do.

W. Martin Senior Marketing Manager
Berkeley Group (St James)

Simply - Classic Folios are proactive. This cannot be said of all contractors or suppliers. They give the impression that they are part of the team and that it is important to them to get it right. No matter who answers the phone, you know you will get a response either immediately or very shortly afterwards.

J. Ruby Head of Operations
Barratt London

Classic Folios create a product that is vital to our business. They have deep understanding of what a new home purchaser wants and needs and with this in mind they manufacture a product that not only greatly benefits the customer but also helps us achieve the highest customer satisfaction. The process of building the product is easy and efficient with contacts from each department available whenever we need. Overall a great product and service that we would recommend in the future.

Y. Jacob Sales Co-ordinator
Chase New Homes

Really good customer service. No other product on the market can come close to it. No negative feedback from fellow employees, and from new home owners at Royal Keys.

M. Lofting Sales Manager
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